Statutes
Updated: June 27, 2025
1. General provisions
This document establishes the terms of use of the services of the TrevaLux Hotel and Casino
2. Hotel services
2.1. Room reservations
You can book a room by phone, via the website or directly at the hotel.
For reservations, you must provide personal data.
The reservation is confirmed after receiving the prepayment.
2.2. Check-in and check-out
Check-in: from 15:00
Check-out: until 11:00
Extension of stay is agreed in advance.
When checking in, you must have a photo ID.
2.3. Payment
Payment is accepted in cash or by bank card.
All rates include VAT.
Additional services are paid according to the current price list.
3. Casino
3.1. Entry requirements
Entrance is allowed for persons 18+.
Proof of age is required.
Dress code: smart casual.
Persons in a state of intoxication are not allowed.
3.2. Opening hours
Mon–Thu: 19:00–03:00
Fri–Sat: 19:00–05:00
Sun: 19:00–02:00
3.3. Behaviour in the hall
Adherence to the principles of responsible gaming is mandatory.
Games can be addictive – we urge you to play consciously.
The decisions of the dealers and administration are final.
The area is under video surveillance.
4. Restaurant and bar
We recommend booking tables in advance, especially on weekends.
The dress code (elegant appearance) must be observed.
Alcohol is not served to persons under 18 years of age.
Menu and prices are subject to change without notice.
5. SPA and relaxation areas
Treatments are available by appointment.
Cancellation of the procedure is possible no later than 24 hours in advance.
Access to the sauna and jacuzzi is from 18 years of age.
Silence must prevail in the relaxation area.
6. Cancellation of the reservation
Up to 72 hours before arrival – full refund of the prepayment.
24-72 hours – 50% refund.
Less than 24 hours – no refund.
In case of no-show, the full cost of the order will be charged.
7. Liability
The hotel is not responsible for valuables left in the room.
We recommend using a safe.
The guest is responsible for damage to property.
In case of violation of the rules, the hotel may refuse to provide services.
8. Filing complaints
Complaints are accepted at the reception or in writing to info@trevalux.ch
Applications are considered within 14 business days.
9. Personal data
Data processing is carried out in accordance with current legislation and the Privacy Policy.
10. Final provisions
The terms and conditions come into force from the moment of publication.
The administration reserves the right to change the provisions.
In case of disputes, the provisions of the Civil Code apply.
Disputes are considered by the court at the place of registration of the hotel.
IMPORTANT: TrevaLux has a license from the Ministry of Finance of Europe to conduct gambling. The game is intended exclusively for adults (18+). Play responsibly!